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Last updated: 14 September 2026

Who we are​

Try New Things CIC is a community interest company registered in England and Wales under company number 16137741.

Our registered office is:

Try New Things CIC
17–18 Waterloo Place
Sunderland
SR1 3HT

For data protection purposes, Try New Things CIC is the data controller. This means we are responsible for deciding how and why your personal information is collected and used.

This privacy policy explains how we collect, use, store and protect your personal information when you:

• visit our website;

• contact us;

• book or attend a workshop, activity or event;

• subscribe to receive information about future activities;

• participate in one of our projects, consultations or evaluations; or

• appear in photographs, audio recordings or video footage created during our activities.

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Information we may collect​

Depending on how you interact with us, we may collect:

• your name;

• your email address, telephone number or postal address;

• workshop, event and project booking information;

• attendance records;

• your communication preferences;

• emergency contact details;

• payment and transaction information where an activity has a charge;

• feedback, survey responses and project evaluation information;

• photographs, video or audio recordings;

• technical information about your use of our website, such as your IP address, browser type and cookie preferences;

• information contained in enquiries, complaints or correspondence; and

• any accessibility, dietary, health or support information you choose to provide.

Information about health, disability, ethnicity or other protected characteristics may be classed as special category personal data. We will only collect this information where it is necessary, such as to provide appropriate access or support, and where we have a lawful basis to do so.

Please only provide information that is relevant to your enquiry, booking or participation.

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How we collect your information​

We may collect personal information:

• when you complete a form on our website;

• when you subscribe to receive communications;

• when you book or attend an activity;

• when you complete a registration, consent, feedback or evaluation form;

• when you contact us by email, telephone, social media or in person;

• through a booking service, mailing platform or project partner;

• through cookies and similar website technologies; or

• from a parent, guardian, carer, support worker or referring organisation where appropriate.

If another person provides information on your behalf, we expect them to have your permission to do so.

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How and why we use your information​

We may use your personal information to:

• process and manage workshop and event bookings;

• confirm bookings and send essential information about an activity;

• contact you about reminders, cancellations, venue changes or access arrangements;

• maintain attendance, health and safety and emergency records;

• provide appropriate accessibility or participation support;

• tell you about future workshops, events and opportunities where you have agreed to receive these communications;

• deliver and improve our community programmes;

• respond to enquiries, feedback and complaints;

• monitor participation and evaluate the impact of funded projects;

• produce anonymised reports and statistics for funders, partners and our board;

• manage payments, invoices and financial records;

• protect participants, staff, volunteers and members of the public;

• meet safeguarding, insurance, funding and legal requirements; and

• maintain and improve the security and performance of our website.

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Our lawful bases​

We rely on one or more of the following lawful bases when using personal information.

Consent: Where you have actively agreed to receive communications, take part in optional evaluation activities, provide certain sensitive information or be included in identifiable photographs or recordings.

Contract: Where using your information is necessary to administer a booking, payment or agreement with you.

Legitimate interests: Where processing is reasonably necessary to operate our activities, respond to enquiries, evaluate projects, maintain records, improve our services or protect the organisation. We consider your rights and interests before relying on this basis.

Legal obligation: Where we must keep, use or disclose information to comply with the law.

Vital interests: In exceptional circumstances where information must be used to protect someone’s life or physical safety.

Where we process special category information, such as information about health or disability, we will normally rely on your explicit consent. In an emergency, we may use relevant information where necessary to protect someone’s vital interests.

Workshop and event bookings​

When you book a workshop or activity, we will use your details to manage your booking and send you essential information. This may include:

• booking confirmation;

• reminders;

• cancellations;

• changes to the time or venue;

• joining instructions; and

• accessibility or participation information.

During the booking process, you can also choose to receive emails from Try New Things CIC about future workshops, activities, events and opportunities.

If you select this option, we will add your email address to our mailing list. You can unsubscribe at any time using the link in our emails or by contacting us.

Unsubscribing from future communications will not affect any workshop bookings you have already made. We may still contact you where necessary to administer an existing booking.

Some activities may be delivered with partner organisations or at partner venues. Where necessary, we may share limited booking or accessibility information with those partners so that the activity can be delivered safely.

We will not give a partner permission to use your information for its own marketing unless you have agreed to this separately.

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Mailing list and future communications​

If you subscribe through our website or choose to receive future communications while booking an activity, we may send you:

• information about forthcoming workshops and events;

• project and organisational news;

• opportunities to participate in activities; and

• occasional surveys or requests for feedback.

We rely on your consent to send these communications.

You can withdraw your consent at any time by:

• selecting the unsubscribe link in one of our emails; or

• contacting us at [insert privacy email address].

When someone unsubscribes, we may retain a minimal suppression record, such as their email address, to ensure we respect their request and do not add them to the mailing list again by mistake.

We do not sell or rent our mailing list.

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Photographs video and audio recordings​

We may take photographs or make video or audio recordings during some activities to:

• document our work;

• evaluate and report on funded projects;

• promote our organisation and future activities;

• publish content on our website or social media; and

• create exhibitions, archives or project resources.

We will normally seek consent before using a recognisable photograph, video or recording focused on an individual.

General event or crowd photography may sometimes be undertaken where it is reasonably expected and where our legitimate interests do not override the rights of those attending. We will provide reasonable ways for you to tell us that you do not wish to be photographed or recorded.

You can withdraw consent for future use by contacting us. Withdrawal will not affect material used lawfully before consent was withdrawn.

We may be unable to recall printed materials that have already been distributed, but we will stop using the image in new materials where reasonably possible.

We will seek appropriate consent from a parent or guardian before using focused, identifiable images of children or young people.

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Project monitoring and funders​

Some activities are supported by external funding. We may collect attendance information, feedback and project outcomes to demonstrate how an activity has been delivered and the difference it has made.

Wherever possible, information provided to funders will be anonymised or presented as combined statistics.

We will only share identifiable information where this is necessary, lawful and explained to you.

Anonymised information that can no longer identify an individual is not personal data and may be retained for research, evaluation, historical and reporting purposes.

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Children and young people​

Where children or young people participate in our activities, we will only collect the information reasonably needed to manage their participation and safety.

Depending on the person’s age and the nature of the activity, we may seek consent or information from a parent or guardian.

We will not knowingly use children’s personal information for direct marketing without appropriate consent.

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Cookies and website information​

Our website may use cookies and similar technologies.

Essential cookies may be used where necessary for the website to function, maintain security or remember your privacy choices.

We will ask for your consent before using non-essential cookies, such as analytics or advertising cookies.

You can accept, reject or change your non-essential cookie choices through the website’s cookie settings. You can also control cookies through your browser, although blocking essential cookies may affect how the website works.

Our website may contain links to external websites or services. We are not responsible for the privacy practices of other organisations. You should read their privacy information before providing personal details.

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Who we may share information with​

Where necessary and lawful, information may be shared with:

• authorised directors, staff, freelancers, volunteers and session facilitators;

• venues and project delivery partners;

• organisations providing website hosting, email, mailing-list, cloud storage, IT support, payment or booking services;

• professional advisers, accountants and insurers;

• funders, usually through anonymised reports;

• safeguarding services and emergency services;

• regulators, public authorities or law enforcement agencies; and

• organisations involved in establishing, exercising or defending a legal claim.

Anyone processing personal information on our behalf must only use it for the agreed purpose and keep it appropriately secure.

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International transfers​

Some website, booking, email or cloud-service providers may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure an appropriate legal safeguard is in place.

This may include UK adequacy regulations, approved contractual protections or another safeguard recognised under UK data protection law.

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How long we keep information​

We only retain personal information for as long as it is reasonably needed.

Our usual retention periods are:

• General enquiries: Up to 12 months after the enquiry has been resolved.

• Mailing-list information: Until you unsubscribe or we identify that the details are no longer valid.

• Workshop booking and attendance information: Normally up to three years after the activity or project ends, or longer where required by a funder, insurer or legal obligation.

• Accessibility or health information: Only for as long as it is needed to support your participation, unless it forms part of a necessary incident or safeguarding record.

• Financial and accounting records: Normally six years from the end of the relevant company financial year.

• Photographs and recordings: Reviewed regularly and normally retained for no longer than five years, unless they have continuing archival or historical value.

• Safeguarding, accident and incident records: Retained in accordance with our safeguarding, insurance and legal responsibilities.

• Website technical records: Retained according to the settings of our website and security providers.

We may retain information for longer where this is required by law, a funding agreement, an ongoing complaint or a legal claim.

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How we protect your information​

We use reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access is restricted to people who need the information for their role. However, no website, email service or electronic storage system can be guaranteed to be completely secure.

 

Your rights​

Depending on the circumstances and the lawful basis being used, you may have the right to:

• ask for a copy of the personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to delete your information;

• ask us to restrict how your information is used;

• object to certain uses of your information;

• receive certain information in a portable format;

• withdraw your consent at any time; and

• complain about how we have used your information.

These rights are not absolute and exemptions may apply. We may need to ask for enough information to confirm your identity before responding to a request.

We do not use personal information to make solely automated decisions that have a legal or similarly significant effect on you.

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Questions requests and complaints​

To ask a question, exercise a data protection right or make a complaint, please contact:

Try New Things CIC
17–18 Waterloo Place
Sunderland
SR1 3HT

Email: trynewthingscic@gmail.com

Please mark correspondence Data Protection.

We will try to resolve any concern directly. If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: Make a complaint to the ICO
Telephone: 0303 123 1113

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Changes to this policy​

We may update this privacy policy when our activities, systems or legal responsibilities change.

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The latest version will be published on our website with the date it was last updated.